After 35 years of banking at the same branch, I was convinced to stop getting paper statements and view my account online. When I closed one of my accounts I was never informed that I needed to print out all my statements or I would never see them again.
Now that I need some information, the bank want to charge me by the hour to get that information. A call to the president's office to complain about the lack of explanation resulted in my being told that they probably told me. When I insisted they didn't, I was told it was my word against theirs, and they charge less than other banks.
In other words, I should just suck it up! Remember that the next time you see their president on TV.